Introduction
Welcome to Highland Pet Care, a company offering you a convenient and affordable range of in-home pet care services. These services include - DOG WALKING, PET/HOUSE SITTING & DAILY VISITS FOR SMALL ANIMALS.
The business is run by Eilidh MacIntosh, a fanatical animal lover who has owned and looked after animals most of her life varying from Dogs, cats, rabbits, guinea pigs, hamsters, hens and various others
She has a very professional approach to the business and all the dog walkers, pet/house sitters and animal carers have been carefully interviewed & chosen for their honesty, integrity & love of animals. They have also been checked by the criminal records bureau in the form of a full disclosure & are fully insured and registered through NARPS (National Association of Registered Pet Sitters)
She very much respects the fact that when staying in peoples homes, they are kept clean and tidy and makes a point of ensuring that the other sitters do the same. (she is also a self-confessed cleanaholic!)
The idea has taken off due to the fact that not everyone likes to use Kennels/catteries for various reasons and instead prefer to leave their pet in their own surroundings, with the same routine and most of all it means less stress for your pet. It also means that your house is not left unattended for any period of time while you are away.
So please feel free to have a look around our site and get in touch to see how we can be of service to you.
Thank you.
Our Services
No Charge for set-up although minimum fuel allowance will apply.
Following your initial enquiry we will come and meet you and your pets to discuss your requirements. At the same time, you will also have the opportunity to meet the Carer who will be looking after your animals, making sure everyone is satisfied with the arrangements.
All our Dog walkers, House sitters and Pet sitters have been carefully interviewed and chosen for their honesty, integrity and love of animals. They have also been checked by the Criminal Records Bureau and are fully insured and registered with NARPS,
(National Association of Registered Pet sitters).
Click here for Insurance details.
Dog Walking
Our dog walkers can exercise your dog(s) on a daily or weekly basis. You can also call us at short notice if an unexpected circumstance should arise.
We do not walk bitches on heat.
See our pricelist for the Dog Walking Service.
House Sitting
We can offer a reliable House Sitting service when you go away on holiday or on a business trip, giving you peace of mind that your house is secure and in safe hands.
This service can also be used at short notice for an emergency hospital stay or if you have to attend a funeral out with the county.
Light household duties can be carried out it required and this can include watering of plants indoors and outside. Telephone messages and expected deliveries can also be attended to.
The sitter will be allowed to be absent from your property for up to three hours during daylight hours, but will not leave the house in hours of darkness, unless in an extreme emergency.
Our Sitter will visit you before you leave, so that both parties feel happy with the arrangement.
See our price list for our House Sitting Service.
Pet Sitting
There are a number of pet owners who are reluctant to go away if it means putting their animals in a Boarding Kennel or Cattery for whatever personal reason. We can provide a Pet Sitter to come and live in your home during your absence and care for your pet(s) in their own home environment. We can take care of dogs, cats, horses, birds, small mammals, farmyard animals, and anything else that is a pet. The client will provide sufficient food for all animals.
The Pet Sitter will provide their own food and will only be permitted absence from your house and pets for a maximum of 3 hours during daylight hours, They will not leave the property in hours of darkness unless in an extreme emergency. The Pet sitter can carry out light house hold duties if required which can include watering of indoor and outdoor plants. They will also exercise your animals accordingly.
Our Sitter will visit you before you leave so that both parties are happy with the arrangement.
This service can also be used in an emergency if you are suddenly taken ill and to hospital and worry that you have animals that need looking after. Our contact number is held by the A&E Department at Wick Hospital and also Thurso Hospital.
D.F. from Wick
"I am delighted to put a few words of praise on the web site of Pet Carers. I have struggled with dog sitting as I live alone and have many dogs ( and cats ) and don't like putting my dogs in kennels. When I heard of this service I was pleasantly delighted to discover the carers are animal and people friendly, they are very reliable and the cost is something we can afford.
The service is professional and efficient; from getting letters to and from your local vet to the chips numbers on the dogs. When my carer was at home ' chez moi ' I felt completely confident that my animals were well cared for and loved. I am particularly delighted in the carer I have been allocated, even my most anxious and troubled dog took to her immediately.
When I have left my dogs with this service they have enjoyed being so well cared for. Perhaps they don't want me to come home!"
D.W. from Reay
"We were very happy with the service that the Highland Pet Care provided it was lovely to have piece of mind in knowing that all the animals would be well cared for. We would not hesitate to use this service in the future."
L.L. from Mid-Clyth
"The care given to my dog `Chuckles`, from Anne, was next to none. In fact she sulked for 2-3 days afterwards because she missed the company and the one-to-one care."
Mrs H. from Thurso
The Carer from Highland Pet Care looked after two cats that had health problems. They had to be given medication and she handled it very well because it wasn`t an easy task. I was very happy with the care given and it was a successful assignment."
See our price list for Pet Sitting Service.
Daily Visits
Our animal carers can visit your house twice a day to attend to small animals, and also your cats.
See our price list for Daily Visits.
Our Prices
| Service |
Price |
| House Sitting with one dog |
£38.00 per 24 hours (Each additional dog: £4.00) |
| House Sitting with one cat |
£34.00 per 24 hours (Each additional cat: £3.00) |
| Small Croft Sit |
Starting from £60.00 per 24 hours (Each dog £4.00 and each cat £3.00) |
| Daily Dog Sit for one dog |
£30.00 for up to 4 hours thereafter £7.00 per hour, to include all animals |
| Dog Walking, per hour including some fun time |
1 dog £9.50, 2 dogs £12.00, 3 dogs £15.00 |
| Daily Visit for small mammals including cats |
From £10.00 per visit |
| House Sitting with 1 Horse |
£50.00 (Each additional horse £10.00, each dog £4.00, each cat £3.00 |
| Daily Visits for Horses: |
1 Horse, no handling: £20.00 (Each additional horse £10.00) |
|
| | 1 Horse including mucking out: £40.00 (Each additional horse £10.00) |
Fuel Charges
The client will pay the sitter a fuel allowance of 45p per mile.
Holiday Surcharges
Services scheduled on the following days will incur double charges. Fuel charge normal rate.
- New Year's Eve
- New Year's Day
- Good Friday
- Easter Sunday
- Easter Monday
- Bank Holidays
- Christmas Eve
- Christmas Day
- Boxing Day
Legal information
Insurance
Cover is supplied under a single Policy written in the name of Pet Plan Sanctuary.
Members are covered for Products/Public Liability Insurance for loss and/or damage to third party property and/or bodily injury to third party persons arising out of the insured’s activities as a Petsitter.
Cover as a result of negligence to the limit of £2,000,000 any one accident (with no excess) and a maximum of £5,000.00 per animal in the care of a Petsitter in respect of injury, death or treatment risks (an excess of £250 applies).
Terms & Conditions of Business of HPC (PDF)
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Interpretation
– In the following the words set out below shall have the meanings set out opposite them:-
“Carer” means the person or persons contracted by HPC to provide the Service to the Client.
“Client” means the person who contracts with the Carer to provide the Service
“HPC” means Highland Pet Care a firm having a place of business at Bower View, Melvich, By Thurso, Caithness, KW14 7YJ
“Service” means the services provided by a Carer to the Client in terms of the Confirmation of Engagement
“Terms & Conditions of HPC” means these terms and conditions
“Terms & Conditions of Carer” means the terms and conditions on which the Carer contracts with the Client to provide the Service, a copy of which is annexed hereto
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General
2.1 The Terms and Conditions of HPC regulate the basis on which HPC introduce the Carer to the Client.
2.2 Noting herein contained shall constitute a contract of employment by HPC in respect of the Carer.
2.3 The Client is responsible for all health and safety issues relating to the Service and will indemnify HPC against any liability, loss, claim or proceedings arising from any failure on the part of the Client in this regard.
2.4 In the event of a failure by the Carer to provide the Service for the Client, HPC shall use its best endeavours to provide an alternative Carer but will not be responsible for any liability, loss, claim or consequences arising from the failure of the Carer to provide the Service for the Client.
2.5 It is a pre-condition of the acceptance by the Client of the Service that the Client agrees to be bound by the Terms and Conditions of HPC and the Terms and Conditions of Carer.
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The Service
3.1 The Service shall be as provisionally detailed on the Booking Form. Receipt by HPC of the Booking Form will not constitute an obligation on HPC to provide the Service.
3.2 On receipt of the Booking Form, HPC will visit Client with Carer to confirm details and will then issue Confirmation of Booking to the Client. The Confirmation of Booking will finally determine the Service to be provided by the Carer to the Client.
3.3 Once the Confirmation of Booking has been issued to the Client, no alterations to the Service will be permitted unless negotiated by HPC and accepted by the Carer.
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Payment
4.1 The Booking Fee is non-refundable and payable to HPC within seven days of the issue of the Confirmation of Booking Form and is a condition precedent of the provision of the Service by the Carer to the Client.
4.2 Prior to the Service, an invoice for the balance of the fee is issued to the Client for immediate settlement on completion of the Service, by cheque made payable to the Carer but issued to HPC.
4.3 In addition to payment of the Fee in terms of the invoice issued in terms of Clause 4.1 hereof, the Client will be responsible for all the following items:-
(1) Travelling expenses incurred by the Carer at a rate of 45p per mile where the Carer uses their own car
(2) Any public transport fares incurred by the Carer in performance of the Service
(3) Any out of pocket expenses reasonably incurred by the Carer in performance of the Service
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Cancellation
5.1 In the event of written cancellation of the booking being received by HPC not later than 28 days prior to the date of commencement of the Service, HPC will retain the Confirmation of Booking Fee and apply this in respect of any subsequent booking made by the Client. The Confirmation of Booking Fee will only be refunded at the discretion of HPC. In the event of such cancellation, no fee will be payable to the Carer.
5.2 In the event of cancellation by the Client within 28 days of the date of commencement of the Service, (1) HPC will be entitled to retain the Confirmation of Booking Fee and in addition 50% of the fee due to the Carer will be payable in the event of cancellation more than 7 days prior to the date of commencement of the Service and 100% of the fee will be payable in the event of cancellation less than 7 days prior to the date of commencement of the Service, in both cases subject to a maximum amount payable of £100.
5.3 In the event for any reason that the Client terminates the provision of the Service prior to the expiry date detailed on the Confirmation of Booking Form, then the Client will be responsible for payment to the Carer of the whole of the fee for the period of the Service.
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Client’s Property
6.1 The Client’s Property as specified in the Confirmation of Booking Form will be in a clean and tidy condition at the commencement of the period of the Service.
6.2 Whilst the Carer will leave the Property in a clean and tidy condition at the end of the period of Service, the Carer does not provide cleaning and / or gardening services during the period of the Service and it is the client’s responsibility to provide such normal cleaning and / or gardening services as they would normally engage.
6.3 In the event that any vehicle belonging to the Client is to be used in the performance of the Service, adequate insurance must be arranged by the Client prior to the commencement of performance of the Service and evidence of such insurance arrangements must be exhibited to the Carer prior to commencement of performance of the Service.
6.4 The Client is responsible for notifying any relevant parties such as neighbours, burglar alarm companies, and the police that the Carer is to provide the Service.
(A Letter of Authorisation will be provided by HPC to the Client and this must be given to the Carer at the commencement of the Service.)
6.5 The Carer will be entitled to use the telephone or telephone line within the Property for any necessary calls in the performance of the Service but otherwise will not be entitled to use the telephone except in cases of emergency.
6.6 The career will not leave the property for more than 2 hours after dark or leave the property except in performance of his/her duties for more than 4 hours a day unless by prior arrangement with the client or where the property is occupied by a duly authorised representative of HPC during any periods of absence.
Terms & Conditions of Carer (PDF)
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Interpretation
– In the following the words set out below shall have the meanings set out opposite them:-
“Carer” means the person or persons contracted by HPC to provide the Service to the Client.
“Client” means the person who contracts with the Carer to provide the Service
“HPC” means Highland Pet Care a firm having a place of business at Bower View, Melvich, By Thurso, Caithness, KW14 7YJ
“Service” means the services provided by a Carer to the Client in terms of the Confirmation of Booking
“Terms & Conditions of HPC” means the terms and conditions on which HPC contracts with the Client, a copy of which is annexed hereto
“Terms & Conditions of Carer” means these terms and conditions
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General
2.1The Terms and Conditions of Carer regulate the basis on which the Carer provides the Service to the Client.
2.2The Client is responsible for all health and safety issues relating to the Service and will indemnify the Carer against any liability, loss, claim or proceedings arising from any failure on the part of the Client in this regard.
2.3It is a pre-condition of the acceptance by the Client of the Service that the Client agrees to be bound by the Terms and Conditions of Carer.
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The Service
3.1The Service shall be as detailed on the Confirmation of Booking issued by HPC to the Client.
3.2Once the Confirmation of Booking has been issued to the Client, the Carer is not permitted to allow any alterations to the Service to be provided unless negotiated by HPC.
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Payment
4.1 The Confirmation of Booking Fee is payable to HPC within seven days of the issue of the Confirmation of Booking and is a condition precedent of the provision of the Service by the Carer to the Client.
4.2 At the end of the Service an invoice for the balance of the fee is issued to the Client for immediate settlement by cheque made payable to the Carer but issued and sent to HPC.
4.3 In addition to payment of the Fee in terms of the invoice issued in terms of Clause 4.2 hereof, the Client will be responsible for all the following items:-
(1) Travelling expenses incurred by the Carer at a rate of 45p per mile where the Carer uses his/her own car
(2) Any public transport fares incurred by the Carer in performance of the Service
(3) Any out of pocket expenses reasonably incurred by the Carer in performance of the Service
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Cancellation
5.1 In the event of written cancellation of the booking being received by HPC not later than 28 days prior to the date of commencement of the Service, HPC will retain the Confirmation of Booking Fee and apply this in respect of any subsequent booking made by the Client. The Confirmation of Booking Fee will only be refunded at the discretion of HPC. In the event of such cancellation, no fee will be payable to the Carer.
5.2 In the event of cancellation by the Client within 28 days of the date of commencement of the Service, (1) HPC will be entitled to retain the Confirmation of Booking Fee and in addition 50% of the fee due to the Carer will be payable in the event of cancellation more than 7 days prior to the date of commencement of the Service and 100% of the fee will be payable in the event of cancellation less than 7 days prior to the date of commencement of the Service, in both cases subject to a maximum amount payable of £100.
5.3 In the event for any reason that the Client terminates the provision of the Service prior to the expiry date detailed on the Confirmation of Booking Form, then the Client will be responsible for payment to the Carer of the whole of the fee for the period of the Service.
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Client’s Property
6.1 The Client’s Property as specified in the Confirmation of Booking Form will be in a clean and tidy condition at the commencement of the period of the Service.
6.2 Whilst the Carer will leave the Property in a clean and tidy condition at the end of the period of Service, the Carer does not provide cleaning and / or gardening services during the period of the Service and it is the client’s responsibility to provide such normal cleaning and / or gardening services as they would normally engage.
6.3 In the event that any vehicle belonging to the Client is to be used in the performance of the Service, adequate insurance must be arranged by the Client prior to the commencement of performance of the Service and evidence of such insurance arrangements must be exhibited to the Carer prior to commencement of performance of the Service.
6.4 The Client is responsible for notifying any relevant parties such as neighbours, burglar alarm companies, and the police that the Carer is to provide the Service. A Letter of Authorisation will be provided by HPC to the Client and this must be given to the Carer at the commencement of the Service.
6.5 The Carer will be entitled to use the telephone within the Property for any necessary calls in the performance of the Service but otherwise will not be entitled to use the telephone except in cases of emergency.
6.6 The carer will not leave the property for more than 2 hours after dark or leave the property except in performance of his/her duties for more than 4 hours a day unless by prior arrangement with the client or where the property is occupied by a duly authorised representative of HPC during any periods of absence.
Terms & Conditions of Engagement of Carer by HPC (PDF)
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Interpretation
– In the following the words set out below shall have the meanings set out opposite them:-
“Carer” means the person or persons contracted by HPC to provide the Service to the Client.
“Client” means the person who contracts with the Carer to provide the Service
“HPC” means Highland Pet Care a firm having a place of business at Bower View, Melvich, By Thurso, Caithness, KW14 7YJ
“Service” means the services provided by a Carer to the Client in terms of the Confirmation of Engagement
“Terms & Conditions of HPC” means the terms and conditions on which HPC contracts with the Client, a copy of which is annexed hereto
“Terms & Conditions of Carer” means the terms and conditions on which the Carer contracts with the Client to provide the Service
“Terms & Conditions of Engagement of Carer by HPC” means these terms and conditions
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General
2.1 The Terms and Conditions of Engagement of Carer by HPC regulate the basis on which HPC arrange for the provision of the Service by the Carer to the Client.
2.2 Nothing contained herein shall constitute a Contract of Employment by HPC in respect of the Carer.
2.3 It shall not be competent for the Carer to make any claim against HPC in respect of any liability, loss, claim or proceeding arising from the engagement of the Carer by HPC for the provision of the Service by the Carer to the Client.
2.4 At all times the Carer will observe (1) the Terms and Conditions of HPC and (2) the Terms and Conditions of Carer.
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The Service
3.1 The Service shall be as detailed on the Confirmation of Booking issued by HPC to the Client and no alterations to the Service can be agreed by the Carer without the prior consent of HPC.
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Payment
4.1 At the end of the Service, an invoice for the balance of the fee is issued by the Carer to the Client for immediate settlement by cheque made payable to the Carer but issued and sent to HPC to enable it to record its details and the fact that payment has been made.
4.2 It shall not be competent for the Carer to claim from HPC any of the following items:-
(1) Travelling expenses incurred by the Carer at a rate of 45p per mile where the Carer uses his/her own car
(2) Any public transport fares incurred by the Carer in performance of the Service
(3) Any out of pocket expenses reasonably incurred by the Carer in performance of the Service
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Cancellation
5.1 In the event of written cancellation of the booking being received by HPC not later than 28 days prior to the date of commencement of the Service, HPC will retain the Confirmation of Booking Fee and apply this in respect of any subsequent booking made by the Client. The Confirmation of Booking Fee will only be refunded at the discretion of HPC. In the event of such cancellation, no fee will be payable to the Carer.
5.2 In the event of cancellation by the Client within 28 days of the date of commencement of the Service, (1) HPC will be entitled to retain the Confirmation of Booking Fee and in addition 50% of the fee due to the Carer will be payable in the event of cancellation more than 7 days prior to the date of commencement of the Service and 100% of the fee will be payable in the event of cancellation less than 7 days prior to the date of commencement of the Service, in both cases subject to a maximum amount payable of £100.
5.3 In the event for any reason that the Client terminates the provision of the Service prior to the expiry date detailed on the Confirmation of Booking Form, then the Client will be responsible for payment to the Carer of the whole of the fee for the period of the Service and no claim for payment of such shall be competent against HPC by the Carer.
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Client’s Property
6.1 The Carer is obliged to leave the Client’s Property in a clean and tidy condition at the end of the period of Service.
6.2 The Carer must not use any vehicle provided by the Client in the performance of the service without having had exhibited evidence of adequate insurance arrangements prior to the commencement of the Service.
6.3 At the commencement of the Service, the Carer must obtain a Letter of Authorisation from the Client.
6.4 The Carer will be entitled to use the telephone within the Property for any necessary calls in the performance of the Service but otherwise will not be entitled to use the telephone except in cases of emergency.
6.5 The Carer will not leave the Property except in an emergency for more than one hour after dark or leave the Property except in performance of his / her duties for more than three hours a day unless by prior arrangement with the Client or where the Property is occupied by a duly authorised representative of HPC during any periods of absence.
6.6 The carer will not leave the property for more than 2 hours after dark or leave the property except in performance of his/her duties for more than 4 hours a day unless by prior arrangement with the client or where the property is occupied by a duly authorised representative of HPC during any periods of absence
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Insurance
7.1 HPC shall arrange insurance cover for the benefit of the Carer during the performance of the Service and it is an essential condition of such insurance that the Carer observes the following:-
The Carer shall not act in a wilful, reckless or negligent manner.
7.2 Within two years of the first engagement by HPC, the Carer shall not provide any service or be otherwise engaged or employed by any Client for whom the Carer has provided any service through HPC.
7.3 The status of the Carer at all times is that of a self employed person. Consequently the Carer is responsible for maintenance of appropriate records of all earnings received, for accounting for any income or other tax due in respect of such earnings and shall indemnify HPC against any claim to income or other tax or any other statutory payment arising as a result of the performance of the Service by the Carer.
7.4 The Carer is obliged at all times to have in place a Scottish Criminal Records Office Disclosure Certificate and to be responsible for the cost of providing same.
7.5 Said Certificate will be registered with HPC and disclosed to all Clients prior to the commencement of the provision of any Service.